Cancellation Policy – Casa Bóvedas Collection by Ritzy Group
1. Cancellations and Refunds
• Flexible Rate: Cancellations made up to 14 days before arrival will receive a 100% refund of the deposit.
• Cancellations between 13 and 7 days before arrival: 50% of the deposit will be refunded.
• Cancellations with less than 7 days notice: There is no refund.
2. Reservation Modifications
• A date modification is allowed without penalty if requested at least 14 days in advance, subject to availability and rate adjustment if applicable.
• Modifications within 13 days prior to arrival will be subject to a charge of 25% of the total value of the reservation.
3. No Shows and Early Departures
• In case of no-show, 100% of the total value of the reservation will be charged.
• Early departures are non-refundable.
4. Non-refundable Reservations
• For promotional or non-refundable rates, 100% payment is made at the time of booking and there are no refunds in case of cancellation or modification.
5. Special Circumstances
• In cases of force majeure (natural disasters, government restrictions, proven medical emergencies), Casa Bóvedas Collection may offer a credit for the amount paid, valid for 12 months.