General Conditions – Casa Bóvedas Collection by Ritzy Group
Casa Bóvedas Collection by Ritzy Group is a luxury home located in the Historic Center of Cartagena de Indias, in the exclusive San Diego neighborhood. Surrounded by luxury hotels, high-level restaurants and the prestigious La Serrezuela Shopping Center, it offers a unique experience of comfort, privacy and exclusivity.
1. Reservations and Payments
• The reservation is confirmed with the payment of 50% of the total value (Standard Rate).
• The remaining balance must be paid 7 days before check-in.
• For the Non-Refundable Rate, 100% payment is required at the time of booking.
• We accept bank transfers, credit/debit cards.
2. Check-in and Check-out
• Check-in: From 3:00 PM.
• Check-out: Until 11:00 AM.
• Early check-in and late check-out are subject to availability and may generate additional costs.
3. Guest Policy
• Only guests registered in the reservation are allowed to enter.
• External visitors must be previously authorized by the administration.
4. Parties and Events Policy
• Private parties and events are permitted only with prior authorization and may be subject to additional costs and specific rules.
• The tranquility of the neighborhood and neighboring guests must be respected.
5. Rules of Coexistence
• Moderate noise after 10:00 PM.
• Smoking prohibited indoors; Specific areas will be assigned for smokers.
• Pets are not allowed, except for previously approved exceptions.
• Any damage caused to property or furniture will be the responsibility of the guest and must be covered before check-out.
6. Safety and Responsibility
• The house has private security and surveillance cameras at the entrance.
• We are not responsible for loss or theft of personal items within the property.
• The use of safes available in each room is recommended.
7. Services and Amenities
• Daily cleaning service and personalized attention.
• Breakfast (according to reservation plan).
• Permanent Butler Service.
• Kitchen service: 7:00 am - 4:00 pm (additional hours with charge)
• Bar Service: Extra charge
• Concierge available for restaurant reservations, luxury experiences and private transportation.
Casa Bóvedas Collection by Ritzy Group guarantees an experience of luxury, privacy and comfort in the heart of Cartagena. By making a reservation, the guest agrees to comply with these conditions for a pleasant stay.